Terms of Service

Last Updated · July 2026

By accessing and using this website, purchasing our products, or engaging with our coaching services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all visitors, customers, and participants in our coaching programs.

Section 01

Services Offered

We provide:

• Digital Products — downloadable guides, workbooks, recorded audio teachings, and resources related to identity mapping
• Physical Books — printed books and materials shipped to your address
• Coaching Services — one-on-one or group coaching focused on identity exploration and personal development
• Educational Content — articles, resources, and community access (where applicable)

All services are provided “as-is” for personal use only.

Section 02

Payment Terms

Pricing

All prices are listed in USD and include applicable taxes for US customers. Prices may be adjusted with 30 days’ notice.

Payment Processing & Third-Party Sellers

Payments made directly on this website are processed securely through Stripe. We accept credit/debit cards and other methods supported by Stripe, and payment is due immediately upon purchase or at the start of your coaching subscription.

Some products are sold through third-party platforms — including Stan Store and Amazon. Purchases made on those platforms are governed by the seller’s own terms, payment processing, shipping, and refund policies, not these Terms. Please review the applicable platform’s policies before purchasing there.

Billing & Subscriptions

Recurring billing (if applicable) renews automatically on the date specified at checkout, and you’ll receive a confirmation email before each renewal. To cancel, contact us at deana@deanamorgan.com at least 7 days before your next billing date.

Failed Payments

If a payment fails, we’ll attempt to retry up to 3 times. If unsuccessful, your account access may be suspended until payment is made.

Shipping & Delivery

• Physical Books: Standard shipping is 5–10 business days within the US. International shipping available upon request.
• Tracking: You’ll receive a tracking number via email once your order ships.
• Delays: We’re not liable for delays caused by carrier issues or force majeure.
• Lost Shipments: If your order doesn’t arrive, contact us within 30 days with tracking information and we’ll replace it or issue a refund.

Section 03

Refund Policy

The refund terms below apply to purchases made directly on this website. Products bought through Stan Store or Amazon follow that platform’s refund policy instead.

Digital Products

• 7-Day Money-Back Guarantee: If you’re not satisfied with a digital purchase, contact us within 7 days for a full refund.
• Conditions: The refund applies if you haven’t substantially downloaded or used the materials.
• After 7 days, digital products (including recorded audio teachings) are non-refundable due to their instant-delivery nature.

Physical Books

• 30-Day Return Window: Return physical books within 30 days of delivery for a full refund (minus return shipping).
• Condition: Books must be in resalable condition (unread or minimally read, no damage, spine intact).
• Return Shipping: You cover return shipping; we reimburse the product price upon receipt in acceptable condition.
• Damaged in Transit: If a book arrives damaged, contact us within 7 days and we’ll replace it at no cost.

Coaching Services

• Cancellation: Cancel upcoming sessions with at least 48 hours’ notice for a full refund.
• No-Show: Miss a session without 48-hour notice and the session fee is forfeited.
• Partial Refunds: If you’ve completed part of a package, refunds are prorated based on unused sessions.
• Non-Refundable: Coaching time already delivered is non-refundable.

Approved refunds are processed within 5–10 business days to your original payment method.

Section 04

Intellectual Property Rights

All website content, coaching materials, products, artwork, and text are our intellectual property and protected by copyright law. You may not reproduce, distribute, or share our materials beyond personal use; sell, license, or rent them to others; remove copyright notices; or create derivative works without permission.

When you purchase our products, you receive a limited, non-exclusive license to use them for personal, non-commercial purposes only.

If you share content with us (e.g., coaching feedback or testimonials), you grant us the right to use it for service improvement and marketing, anonymously or with your consent.

Section 05

Your Responsibilities

When using our services, you agree to provide accurate, truthful information; not impersonate others or misrepresent yourself; not use automated tools to scrape, hack, or abuse our website; not engage in illegal, harassing, or defamatory behavior; and respect the intellectual property rights of others.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity under your account.

Section 06

Coaching & Content Disclaimer

Our coaching services and materials are educational and exploratory in nature and do not constitute medical advice, mental health treatment, or therapy. If you have mental health concerns, please consult a licensed professional. In crisis situations, contact the National Suicide Prevention Lifeline at 988, or text HOME to 741741 (Crisis Text Line).

Our books, teachings, and coaching reflect a faith-based, Christian perspective. They are offered as spiritual encouragement and are not a substitute for pastoral, medical, legal, financial, or other professional advice.

You are responsible for decisions you make based on this guidance. We provide perspective and tools; you decide how to apply them.

Section 07

Limitation of Liability

To the fullest extent allowed by law: we don’t guarantee specific results from our coaching or products — outcomes depend on your effort, circumstances, and implementation. Our total liability to you is limited to the amount you paid us for the service in question. We are not liable for lost profits, lost data, business interruption, or indirect or consequential damages, and while we aim for high availability, we don’t guarantee uninterrupted service.

Section 08

Confidentiality

What you share in coaching sessions is treated with confidentiality, except when required by law (e.g., mandatory reporting of abuse), to prevent imminent harm, or with your explicit consent.

We keep your personal and payment information confidential in accordance with our Privacy Policy.

Section 09

Modifications & Termination

We reserve the right to modify, suspend, or discontinue services with 30 days’ notice; change pricing with 30 days’ notice; update content and materials; and restrict or remove access for violations of these terms. Continued use after changes constitutes acceptance of the new terms.

We may terminate or suspend your access if you violate these Terms, engage in fraud, harassment, or illegal activity, or fail to pay for services. Upon termination, access to products and coaching is revoked; refunds are handled case-by-case based on the reason for termination.

Section 10

Dispute Resolution

If you have a dispute, contact us at deana@deanamorgan.com with details, and we’ll work to resolve it within 30 days.

If informal resolution fails, you and we agree to resolve disputes through binding arbitration rather than court (US customers). Each party bears its own costs unless otherwise required by law.

These Terms are governed by the laws of Texas (Tarrant County), without regard to conflict-of-law principles.

Section 11

Entire Agreement & Updates

These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and us. If any provision is found invalid, the remaining provisions remain in effect.

We may update these Terms occasionally. Material changes will be communicated via email or a prominent website notice. Your continued use after updates constitutes acceptance. These Terms are compliant with US law and general international practices; for EU users, they work alongside our Privacy Policy and GDPR requirements.